Visit Our Shop
31 MAIN ST N, MOOSE JAW, SK
Meet our handmade Great Maple Tree and cuddly forest friends. Dive into the music of Moose City at our free listening station. Find us right across from the Tunnels of Moose Jaw!
– Moose City Gift Shop
Get in Touch with Moose City!
We are here to help you with any questions or concerns you may have about our products, stories, or community. Your feedback is important to us!
At Moose City, we value our customers and strive to provide the best support possible. Whether you have inquiries about our plush toys, Art piece, Travel souvenirs need assistance with your order, or want to learn more about our latest stories and videos, our dedicated team is ready to assist you. Please feel free to reach out to us anytime!
Our contact page is designed to make it easy for you to connect with us.
You can fill out the contact form below, and we will respond to your inquiries as quickly as possible. Additionally, you can find our email address and phone number for direct communication. We appreciate your interest in Moose City Gift Shop and look forward to hearing from you soon!
Thank you for visiting our contact page! We are excited to assist you and ensure you have the best experience with Moose City.
How can I contact customer support?
You can reach our customer support team by filling out the contact form on our website or by emailing us directly at [email protected] We aim to respond to all inquiries within 24 hours to assist you promptly.
What are your customer service hours?
Our customer service hours are Monday to Friday, 9 AM – 5 PM (Moose Jaw / Central Standard Time). We are closed on weekends and public holidays, but you can still send us an email, and we will get back to you as soon as possible.
How do I track my order?
To track your order, please visit the ‘Order Tracking’ section on our website. Enter your order number and email address to view the current status of your shipment. You will also receive tracking information via email once your order has shipped.
Can I return an item I purchased?
Yes, you can return items within 14 days of purchase if they are in their original condition. Please visit our Returns page for detailed instructions on how to initiate a return and receive a refund or exchange.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During checkout, you can choose your country to see available shipping options and rates. Please note that customs fees may apply depending on your location.
How can I unsubscribe from your newsletter?
To unsubscribe from our newsletter, simply click the ‘unsubscribe’ link at the bottom of any email you receive from us. You can also manage your subscription preferences through your account settings on our website.